Customer Service Training

Instructor-led customer sevice classes in Los Angeles

Book Course

​Exceptional Customer Service

Delivering outstanding customer service is vital to any organization's long-term survival. Our 1-day customer service workshop will provide participants with the tools and skills to provide excellent customer service thereby creating a loyal customer base.

This class is suitable for any person who regularly deals with customers, be it face-to-face, via email or over the phone. Customers can also be defined as internal customers.

Book a Customer Service Class

What's Included

  • Class certificate
  • Training materials
  • FREE repeat valid for 6 months

$350

1 Day

9:00am - 4:30pm

Detailed Course Outline

Learning Objectives

  • Defining what Great Customer Service looks like
  • Customer Generational differences
  • Developing the right Attitude and Skills
  • Developing key Communication Skills
  • Making a great First Impression
  • Reading Body Language
  • Asking Questions and Listening Skills
  • Establishing Rapport and Building Relationships
  • Effective Email Communication
  • Knowing the Importance of a Complaint
  • Recovering a Difficult Customer
  • 10 Key Customer Service techniques
Customer Service classes in LA

Lesson Summaries

Savvy businesses know that staff who deliver great customer service, resulting in greater sales and customer loyalty, are indispensable. The best customer service reps are highly valued and are often promoted to more senior roles.

The attitude and communication skills participants learn on this class will quickly enhance their reputations ​and boost their careers.

In this lesson we start off by defining customers (both internal and external). We discuss what customers want and then define what great customer service looks like in today’s world.

Great customer service may look different for a millennial than it does for a baby boomer, so we look at the generational differences of the 4 major generations of today, namely the baby boomers, generation x, the millenials, and generation z.

Repeat business or customer loyalty is the lifeblood of any organization. In this lesson we define a lifetime customer, and what drives a customer to remain loyal. We also consider the cost of losing a customer.

Establishing the right attitude is key to delivering great customer service. In this unit we will explore all the characteristics of a high performing customer service representative.

Learning to communicate well is key to delivering outstanding customer service.
 In this lesson participants will learn to make a great first and lasting impression, how to build rapport with customers, how to engage in active listening to better understand the customer’s needs, how to read body language to help in reading a situation, the power of asking questions, using language that engages and influences, and finish off with learning 5 key communication principles.

A large proportion customer engagement today takes place via email. This has tremendous advantages and disadvantages. We learn what customers expect using this medium, how to write effective emails and good email etiquette.

A complaint is often a gift for a business. In this lesson we review the ground rules for receiving a complaint, hot buttons and forbidden language.

Dealing with difficult or angry customers can be a challenge. In this lesson you will learn seven diffusing techniques and how to best manage your own emotions. You will learn to disengage, a useful technique when dealing with an aggressive customer, and ways for your customer to save face and avoid an embarrassing situation.

Finding ways to say “yes” and offering your customer choices is a great way to empower the customer. Following up will ensure the customer is fully recovered.

Here we look at the importance of customer feedback and different methods for collecting feedback. Net Promoter Score (NPS) is a great method for measuring customer satisfaction.

The class finishes off with practical tips on what should be done in 10 unique situations such as when a customer asks for a discount, when a customer threatens to defect to the competition, or when a customer expresses displeasure.

Our outlines are a guide to the content covered in a typical class. We may change or alter the course topics to meet the objectives of a particular class.

Meet the trainers

We have a team of experienced customer service trainers

Customer Service classes - 5 rating

Google 4.8 star By 478 trainees

Group Customer Service Training

We have trained thousands of employees from all different industries.

Developing a culture of Customer Service excellence has tremendous benefits for any organization.

Happier workforce

Happier and less stressed workforce

Lower employee turnover

Lower staff turnover

Improved internal communication

Better internal communication

Better co-operation

Improved internal co-operation

Satisfied customers

Satisfied customers

More Repeat business

Repeat business

Bigger profits

Greater profits

Each class is fully customized to your needs, and how your organization engages with its customers.

Obtain Pricing

Full service offering

Whether you’re a small team of 10 or a large organization of 10,000 employees, whether you work in commerce or public service, we can assist you defining and develop training program that includes:

Group Training Quotation

Choose your Training Format


FAQ

What is the difference between Photoshop and Illustrator?

Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim keffiyeh helvetica, craft beer labore wes anderson cred nesciunt proident.

What is the best way to learn Adobe Photoshop?

Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Food truck quinoa nesciunt laborum eiusmod.

Where is best place to take a photoshop class?

Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farm-to-table, raw denim aesthetic synth nesciunt you probably haven't heard of them accusamus labore sustainable VHS.

Resources

For more resources and articles on
exceptional customer service

Read more