Business Etiquette Training

Instructor-led business etiquette classes in Chicago and Los Angeles

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Business Etiquette for Today's Workforce

In the business world, good business etiquette means engaging with others in a professional and courteous manner at all times. Displaying good business etiquette behavior will mean clients are more likely to respect you and want to do business with you.

This Business Etiquette course will help participants aquire the skills they need to quickly adapt, integrate and succeed in diverse business environments.

Book a Business Etiquette Class

What's Included

  • Class certificate
  • Training materials
  • FREE repeat valid for 6 months


1 Day

9:00am - 4:30pm

Detailed Course Outline

Learning Objectives

  • Understanding the importance of business etiquette
  • How to meet and greet
  • Making a favorable first impression
  • Dining etiquette
  • Restaurant etiquette
  • Email etiquette
  • Telephone etiquette
  • Thank you notes and formal letters
  • Dressing appropriately
  • International etiquette
Business Etiquette

Lesson Summaries

  • Etiquette Defined
  • The Importance of Business Etiquette
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
  • The Three-Step Process
  • The Four Levels of Conversation
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Table Manners
  • Sticky Situations and Possible Solutions
  • Your Arrival
  • Ordering in a Restaurant
  • Foods to Avoid
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do's and Don'ts
  • Thank You Notes
  • Formal Letters
  • Informal Letters
  • 10 Rules for meetings
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
  • General Rules
  • Important Points
  • Preparation Tips

Our outlines are a guide to the content covered in a typical class. We may change or alter the course topics to meet the objectives of a particular class.

Meet the trainers

We have a team of experienced business etiquette trainers

Business Etiquette classes - 5 rating

Google 4.7 star By 516 trainees

Group Training Quotation

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Where do your Business Etiquette classes take place?

We have two training centers, one located in Chicago (230 W Monroe, Suite 610, Chicago IL 60606) and the other in Los Angeles (915 Wilshire Blvd, Suite 1800, Los Angeles CA 90017).

What are the Business Etiquette class times?

Our Business Etiquette classes start at 9.00am and finish at approximately 4.30pm. We take an hour lunch break around 12.15pm.

Can you deliver Business Etiquette training onsite at our location?

Yes, we service the greater Chicago and Los Angeles metros. We also provide onsite Business Etiquette training at client sites right across the country. Obtain a quotation for onsite Business Etiquette training.


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