Better communication skills (with colleagues and clients) can give an organization a huge competitive advantage. Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will also result in greater efficiency, more creativity and improved problem solving.
This Business Communication course is designed to help participants improve their communication with others in the workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
Upon successful completion of this course trainees will be able to:
In this unit we look at what makes a great communicator, and the 4 basic principles and techniques great communicators share.
Understanding different styles is important, not only for tailoring your own communication, but for communicating with others that use these styles.
In this unit, we look at basic human nature to get a better understanding of people. This will allow you to become a skillful communicator, with the ability to build rapport and influence others with ease.
In this unit you learn to match your nonverbal with your message, eliminate barriers, eliminate weak and vague words, and make sure you are fully understood.
Shutdowns (or put downs) are a destructive method of shutting down communication, and discouraging healthy debate.
In this unit we learn the value of listening before evaluating your current listening skills. We discuss the 4 different listening skills, and identify barriers to effective listening before learning new techniques to improve your listening.
First and last impressions matter. In this unit, we look at how to build rapport, read body language, the power of questions and funding the right voice and tone.
An I-message is a technique used to provide feedback in a manner that avoids judgment or assigning blame. Using engaging language will also improve your ability to motivate and inspire others and gain buy-in.
In this unit you will learn to speak from the heart (not just the brain). You will learn the 7 C’s of effective communication etiquette.
In this unit you will learn the importance of Emotional Intelligence and how to provide constructive criticism. When is it appropriate to provide verbal versus written criticism. We also discuss intercultural communication and the Politeness theory.
Here we discuss some guidelines for communicating with co-workers in a respectful way. Communicating with supervisors can be tricky, so we look at best practice for that.
Our outlines are a guide to the content covered in a typical class. We may change or alter the course topics to meet the objectives of a particular class.
"TI have sent several of my coworkers to this company for training before I came to a class myself. They all raved about the class material, the instructors and how much learned from taking the classes. I would whole-heartedly agree and will make sure to tell everyone that ever needs to take a training class to come here. Juana was wonderful. She listened well, made examples that were appropriate to my life and needs and took the time to work on the difficulties that I specifically had. I can't say enough good things about the instructors. I am walking away from the class with skills that I can really use."Karen Nelson | Family Health Network
"TIncredibly refreshing. Most courses I've taken have been so book-oriented, they lost sight of practical instruction. I much prefer the activity / example based method of instruction. Thank you!"Walter Palka | Novartis
We have trained thousands of employees from all different industries.
Happier and less stressed workplace
Low staff turnover
More efficient workforce
Training can be fully customized to address any existing challenges facing your organization.Obtain Pricing
We have two training centers, one located in Chicago (230 W Monroe, Suite 610, Chicago IL 60606) and the other in Los Angeles (915 Wilshire Blvd, Suite 1800, Los Angeles CA 90017).
Our Business Communication classes start at 9.00am and finish at approximately 4.30pm. We take an hour lunch break around 12.15pm.
Yes, we service the greater Chicago and Los Angeles metros. We also provide onsite Business Communication training at client sites right across the country. Obtain a quotation for onsite Business Communication training.