Business Communication Training

Instructor-led business communication classes in Chicago

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Effective Business Communication

Communication plays a vital role in all aspects of business and better communication skills can give an organization a huge competitive advantage. Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will also result in greater efficiency, cooperation and innovation.

This Business Communication class is designed to help attendees improve their communication with both colleagues and clients. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

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What's Included

  • Certificate of Class Completion
  • Training materials
  • FREE repeat valid for 6 months


1 Day

9:00am - 4:30pm

Detailed Course Outline

Learning Objectives

Upon successful completion of this course trainees will be able to:

  • Know what makes a great communicator
  • Understand different communication styles and techniques
  • Make a good first impression
  • Build rapport with people
  • Read body language
  • Listen effectively
  • Ask and answer questions
  • Promote ideas and inspire and motivate buy-in
  • Deliver and receive constructive criticism
  • Communicate better with supervisors, colleagues and vendors
  • Understand how communication can define a company's culture.
Business Communication classes in Chicago

Lesson Summaries

In this unit we look at what makes a great communicator, and the 4 basic principles and techniques great communicators share.

Understanding different styles is important, not only for tailoring your own communication, but for communicating with others that use these styles.

In this unit, we look at basic human nature to get a better understanding of people. This will allow you to become a skillful communicator, with the ability to build rapport and influence others with ease.

In this unit you learn to match your nonverbal with your message, eliminate barriers, eliminate weakening and vague words, and make sure you are fully understood.

Shutdowns (or put downs) are a destructive method of shutting down communication, and discouraging healthy debate.

In this unit we learn the value of listening before evaluating your current listening skills. We discuss the 4 different listening skills, and identify barriers to effective listening before learning new techniques to improve your listening.

First and last impressions matter. In this unit, we look at how to build rapport, read body language, the power of questions and funding the right voice and tone.

An I-message is a technique used to provide feedback in a manner that avoids judgment or assigning blame.
 Using engaging language will also improve your ability to motivate and inspire others and gain buy-in.

In this unit you will learn to speak from the heart (not just the brain). You will learn the 7 C’s of effective communication etiquette.

In this unit you will learn the importance of Emotional Intelligence and how to provide constructive criticism. When is it appropriate to provide verbal versus written criticism. We also discuss intercultural communication and the Politeness theory.

Here we discuss some guidelines for communicating with co-workers in a respectful way.
 Communicating with supervisors can be tricky, so we look at best practice for that.

Our outlines are a guide to the content covered in a typical class. We may change or alter the course topics to meet the objectives of a particular class.

Meet the trainers

We have a team of experienced business communication trainers

Business Communication classes - 5 rating

Google 4.7 star By 516 trainees

Group Business Communication Training

We have trained thousands of employees from all different industries.

Improving the communication between employees has tremendous benefits
for any organization.

Happier and less stressed workplace

Happier and less stressed workplace

Low staff turnover

Low staff turnover

More efficient workforce

More efficient workforce

Great profitability

Great profitability

Training can be fully customized to address any existing challenges facing your organization.

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Where do your Business Communication classes take place?

Our training center is located in the Chicago Loop. Our address is 230 W Monroe Street, Suite 610, Chicago IL 60606.

What are the Business Communication class times?

Our Business Communication classes start at 9.00am and finish at approximately 4.30pm. We take an hour lunch break around 12.15pm.

Can you deliver Business Communication training onsite at our location?

Yes, we service the greater Chicago metro including Arlington Heights, Aurora, Bollingbrook, Chicago Loop, Deerfield, Des Plaines, Evanston, Highland Park, Joliet, Naperville, Schaumburg, Skokie, South Chicago and surrounding areas.

Our trainers can also travel anywhere in the country to deliver Business Communication training. Obtain a quotation for onsite Business Communication training.


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